Question 1

What is Synton AI?

Accepted Answer

Synton runs the daily work of a Shopify, WooCommerce or Magento store. There are 151 agents: 19 sweep your store every night — stock, SEO, product copy, speed, checkout, abandoned carts — and leave a morning brief of what they found and what they would do. The rest run when you ask, from chat or a workflow. You approve, and Synton carries it out.

Question 2

How does Synton AI work with my store?

Accepted Answer

Synton AI connects to your e-commerce store in minutes. For Shopify, install our official app. For WooCommerce or Magento, use our Universal Dashboard at app.synton.ai. Once connected, configure your AI agents and they start working immediately. All changes go through an approval workflow so you stay in control.

Question 3

Which platforms does Synton AI support?

Accepted Answer

Synton AI works with Shopify, WooCommerce, and Magento 2. We're an official Shopify Partner, and all platform integrations follow security best practices.

Question 4

Does Synton have a free operational plan?

Accepted Answer

No. Operational plans start at $49 per month and include the full Synton system. Creating an account is free with no credit card — connect your store and explore the whole platform, then pick a plan when you want the agents to start executing.

Question 5

What's included in the $49 plan?

Accepted Answer

The $49 plan includes 10,000 monthly credits, all 151 AI agents, every feature module, up to 3 connected stores, API access, priority support, and 50% credit rollover.

Question 6

What do I get before I pay?

Accepted Answer

Creating an account is free, no credit card required — enough to connect your store, open every app, and see your data in place. AI actions run on a paid plan, because every completed action has a real infrastructure cost. Each action shows its credit price before it runs, and failed actions are never billed.

Question 7

How much does Synton AI cost?

Accepted Answer

Synton starts at $49 per month for 10,000 credits. Larger self-service plans scale from $89 to $1,499 per month, and Enterprise pricing is custom. Every paid plan includes all agents and feature modules.

Question 8

Can I evaluate Synton before paying?

Accepted Answer

Yes. Creating an account is free with no credit card, so you can connect your store and see how Synton organizes your operation. AI-executed work — audits, fixes, campaigns — runs on a paid plan, with every action priced up front and failed actions never billed.

Question 9

Can I cancel anytime?

Accepted Answer

Absolutely. There are no long-term contracts or cancellation fees. You can cancel your subscription at any time from your dashboard. If you cancel, you'll retain access until the end of your billing period.

Question 10

How do I control my spend?

Accepted Answer

You see credit costs before consequential work runs. Failed or blocked actions are never billed, auto top-up is optional, and you can change plans at the next billing cycle.

Question 11

What are the AI agents?

Accepted Answer

Synton AI includes 151 specialized agents organized into four areas: Intelligence, Operations, Marketing, and Optimization — for example Analytics, Benchmark, Customer and Competitor in Intelligence; Inventory, Shipping, Supplier, Return and Fraud in Operations; SEO, Social, Email, Review, Content and Ads in Marketing; and Pricing, Conversion, Personalization and Merchandising in Optimization. All agents are included on every paid plan.

Question 12

Can the AI agents make changes to my store automatically?

Accepted Answer

Not on their own. Each agent works in one of two modes: Monitor (it watches and reports) or Suggest (it analyses and proposes a specific change). Proposals land in your morning brief and in Approvals. A change reaches your store when you approve it, or when you ask for it in chat — Synton then executes it and keeps a receipt. What an agent may work on at all is set capability by capability, area by area; anything that spends money needs its own explicit grant.

Question 13

Does Synton AI work with my existing apps?

Accepted Answer

Yes. Synton sits alongside what you already run and reads from it, so a decision uses the same numbers your other tools have. Klaviyo, Yotpo, ShipStation, Notion and more are already connected.

Question 14

What languages does Synton AI support?

Accepted Answer

Synton AI supports multiple languages including English, German, French, Spanish, Italian, Portuguese, Dutch, Japanese, Chinese, and Arabic. The AI agents can analyze and optimize content in these languages.

Question 15

What is the AI Search Optimizer?

Accepted Answer

The AI Search Optimizer helps your store rank in ChatGPT, Claude, Perplexity, and other AI assistants. When users ask AI for product recommendations, stores optimized with our tools are more likely to be recommended. It includes LLM readability audits, comparison page generators, knowledge base sync, and brand mention tracking.

Question 16

How does AI Search Optimization work?

Accepted Answer

AI assistants like ChatGPT pull information from structured, clear content. Our optimizer audits your pages for LLM readability, generates comparison pages that AI loves to cite, creates FAQ content for Shop Assist, and tracks your brand mentions across the web. It's like SEO, but for AI shopping assistants.

Question 17

Does being recommended by ChatGPT actually matter?

Accepted Answer

More shoppers now ask an assistant what to buy instead of searching. The answer is built from stores whose pages a model can read, and that is still much easier to influence than page-one rankings or a bigger ad budget.

Question 18

Is my store data secure?

Accepted Answer

Your data is encrypted at rest and in transit (AES-256), secrets are held in OpenBao, and we never sell your data or use it to train models for other merchants. You can ask for deletion at any time, and every account has a kill switch.

Question 19

What permissions does Synton AI need?

Accepted Answer

We request only the minimum permissions needed to operate: read/write access to products, orders, customers, themes, and analytics. We never access sensitive payment information or customer passwords. You can review all permissions before connecting your store.

Question 20

What kind of support do you offer?

Accepted Answer

Every paid plan includes priority support — there is no slower support tier. Enterprise adds a dedicated success manager and a custom SLA with billing terms to match.

Question 21

Do you offer onboarding or training?

Accepted Answer

Yes. All customers get full documentation, video tutorials, and knowledge base access, and Synton guides your first run directly from chat — onboarding is chat-first, so there is nothing to schedule. Enterprise adds onboarding and team training with a dedicated success manager.

Understand before you connect.

Ready to see Synton on your operation?